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Dell, Awful Computers and even worse Customer Service

May 5, 2008

Dell Computer Corporation complaint by Faithispower

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My husband and I have bought a total of 3 computers from Dell, the first of which was completely defective. After several attempts of Dell trying to fix it with no success we then requested that dell replace the computer and they refused. I had to fight for months sepnding hours upon hours on hold or arguing with supervisors before they finally did exchange it.

When we recieved the supposedly "new" computer it said refurbished and again this computer to this day does not work right. Dell now refuses to give me any tech support on this becuase the warranty on the original defective unit has expired even thought this one is supposed to be new.

The other 2 that we have, one other desk top and a laptop, neither work right becuase of windows vista issues and after several attempts to contact dell for tech support(waiting on hold for more then 40+min each call) and waiting for over 1 month for them to call us back I have yet to have any call backs or any of the issues resolved on my compputers.

I highly reccomend people not to buy Dell and to go one step further I would not ever buy computer with any windows program again after the havock Vista has caused on all of my computers (I will be making a sperate complaint for this).

Looks like Macs for me from now on, I wish I would have gone with them to begin with.

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