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Dell Blocked my credit line for no apparent reason.
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Mar 6, 2008 Dell Computer Corporation complaint by Brockmane |
I have been a customer in good standing with Dell since December 2006. Up until writing this letter, I have been very satisfied with the purchases and support I have received from your company.
Recently a block has been placed on my account for no apparent reason. I have contacted your verification department, but they have been unable, and unwilling, to resolve this matter. On occasion, I have spoken to Jordan, Victor, Clyde, Ann, Dee, and Jenifer.
After several phone calls totaling five or more hours, neither person identified above was able to resolve this issue or point me to anyone that could. Instead, they insisted there was nothing they could to do to fix or resolve the block that was placed on my account.
Is this the way Dell treats its valued customers; Customer’s in good standing with a stellar payment history? As a valued customer, I am very disappointed in the way I have been treated by your staff.
I am requesting immediate resolution to this issue and a written apology for the ill-treatment I have suffered at the hands of your customer service department. Furthermore, I would not hesitate in forwarding this message to the 2000 or so email contacts in my personal address book to deliver my point.
Please believe me when I say that this is not a threat but a promise. I am mad as ***!!!!!
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1. Written by Bryan, on 22-04-2008 12:43
I am also going through this block on my account. I am a customer with DFS in good standing, I have a balance on the account, paid my bills on time and am now blocked from viewing my account on-line. I recently spoke with Jordon and he gave me more of an explanation then any of the other 7 times I have called. He said that they occasionally verify users accounts. The block is not a credit issue, it has nothing to do with my past credit or current standing. Basically he said that the way the block can be removed is if I call back every now and then and have them review my account. OR if the account is paid in full then the account would go inactive and DFS would just close the account (which just closes the account, doesn't take the block off of it.) and then if I wanted to I could reapply for the account. THIS DOES NOT MAKE SENSE!
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2. Written by Ruben, on 07-04-2008 15:45
they have done the same to me, I have been paying my business account on time, never late and for no reason they have bloked the account for "verification purposes", I asked them what kind of verification do you need and they dont give me an answer, I hate DELL and will never do business with them again in my life, this is not the proper way handling customers
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3. Written by Nancy, on 07-04-2008 09:36
I am having similar issue resulting from Dell arbitrarily changing the billing address shown on my account without my knowledge or consent. They did this after I received my first order, but prior to sending me first invoice. I am curious if your issue was finally resolved with them and if you have any suggestions for those of us similarly situated. Thanks!
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4. Written by d nice, on 07-03-2008 10:00
i had a credit limit of 15000. never used my card because i am blocked
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Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
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