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Home  »  Consumer Reviews  »  COMPUTER  »  Dell does not honor their warranty
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Dell does not honor their warranty
Mar 29, 2008
Dell Computer Corporation complaint by Pphastie
One week after delivery of a computer from Dell Direct, the hard drive went bad. Dell agreed that it was defective and sent out a technician to install a new hard drive.

Nothing has worked correctly since. Dell refuses to refund money or replace the defective computer. I've spent hours talking to people around the world who do not know what they are talking about. They treat me like I'm stupid and some are downright nasty. I've got some of the logs from chats with Dell and it's laughable. Their technical personnel act like they are from another planet.

I cannot put the computer on standby - it goes into power save mode and cannot be turned on or turned off.

Now the case is turned over to someone in India who says he will call me on Sunday and my whole system will be reinstalled - probably by me. I did not pay almost $1000 for a computer to have to reinstall the system and spend hours of my time getting a terrible product to work.

I will never purchase another Dell product. Their techical service is a joke and their computers are junk - unlike their computers of the past.
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1. Written by gman, on 26-04-2008 10:49

I purchased 5 Dells within the last 3 years. Two of them crashed under warranty and Dell would not fix them. I will NEVER buy another Dell product again.

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