Pissed Consumer - FTC and DEll

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FTC and DEll

May 25, 2008

Dell Computer Corporation complaint by Niquel65

Back in January 2008 I purchased a laptop from my neighborhood walmart a Dell 1501 everything was fine until march 2008 when the power supply went bad. I called Dell up and got someone from India who told me I had to register the laptop to me so i went through the process of registering the laptop then he can forward my call to someone who can handle my warranty issue.

I talk to someone else he says I need to register my laptop please hold while i transfer the call to someone to register it. I told him it was just registered but he transfers me anyway.

Again I register the laptop and get transferred to someone else who takes my complaint tells me I need a new power supply but first I have to register my laptop he can do this but will be a minute please hold so I am put on hold this time.

A few minutes later a 4th person comes on the line who i have to tell my problem too he says i need a new power supply they can ship one to me and then I return the old but first I need to register my laptop he can do this and again i register my laptop. he says he will ship me the part will be here thursday (I doubted this date due to fact it was after 3pm in texas and for most part fed ex and UPS don't make pick ups after 3 to my knowledge.

two weeks later I still haven't received a power supply I call in again they tell me it is because my laptop isn't registered to me you can do this online of course and here I am with a dead battery on my laptop. a trip to the library and I register it online.

next day to give time for system to be updated as advised by tech support I call again and still my laptop is not registered. The tech support person will do this again and make sure I get registered I will get a confirmation email for the next week I go to the library no email I'm tired of dealing with it. I open up my power supply since my other dell laptop power supply is not compatible nor is any of the other 10 power supplies I have laying around the house both mine and friends as they are from other manufacturers this could be understandable the Dell power supplies should have been compatible though in my opinion. Anyways I replace the blown fuse (had the fuse been an online fuse i could have replaced it without violating the warranty maybe).

Now my laptop works again I go to the dell website and post about my experience on their forum i attempt to use thier online tech support after waiting 45 minutes I have to go to the bathroom now the agent comes online is there about 1 minute max because I don't respond he leaves the chat.

About 2 weeks ago I finally get an email saying the contact info for my laptop has been updated when I followed the link provided it had the wrong information posted on it including name address city state the only info that was right was my service number that dell has on the bottom of the computer.

I have since attempted to get a mailing address for Dell and no one will provide it to me. my forum posting was removed 10 minutes after posting it with my complaints about dell computers and I have filed a complain with the FTC.

If I was you I would file a complaint there as well

Oh btw since all this has happened my enter key has broken off on my laptop should I call tech support again or just deal with the broken off key until I buy a new laptop?????

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Comments (1)

1. Written by Paul, on 19-06-2008 22:05

Wow it sounds like you have had a run around yes you should call tech support but when you dont get what you need ask for a supervisor dont just let the tech push you aside i know that they are big and busy but a supervisor will get you results good luck and you can call this 1-800-624-9897 for customer service dell lives by their service just dont give up you will get what your suppost to

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